Support

This index is arranged into the following sections.  Click sections and questions that match your query.

• Technical Support
• Customer Services
• Warranty
• Returns Policy
• Power Tool Servicing
• Special Cutters
• Resharpening
• COSHH Safety Sheets
  

Technical Support Department
Call our technical support team if you need technical support or advice in using or purchasing our products.  Our technical support team are the most experienced in the industry.  Their combined expertise is second to none and is trusted by users ranging from home craftsmen to major multi-national companies.  They are always at hand to provide help on the correct selection of applications of our tooling and other products.  Their backgrounds include wood machining, joinery, building, engineering, patten/model making and CNC programming.  This enables them to provide both practical and well-informed advice on routing problems.  For customers who require custom made tooling, we offer a design and manufacturing facility using the latest CAD/CAM techniques, with a cost effective solution and a fast turnaround.

Telephone number 00 44 1923 224681
Fax number 0044 1923 238657
Email technical@trendm.co.uk


Have you tried our knowledge Base?
Please visit our new online knowledge database.  We plan to make this the most comprehensive online site for guidance and assistance in the routing industry, whether you are novice in routing or more experienced user.   For more specific queries contact our Technical Support team headed by Miles Davey (Technical Manager) by email or telephone 01923 224681.

Do you need instruction manuals?
Please visit our online library.  All data is readily available to download from this section and includes information such as instructions, manuals, press releases, product reviews, articles, catalogue pages, heath & safety documents, and many more useful documents.

Do you want to order books and DVDs?
All literature can be purchased on line directly from Trend.  You can also order clothing such as fleeces, polo shirts, etc.  Please select Products tab and then select the DVD, Books and clothing from the menu.  Please select the item required and follow the instructions.

Where is my local stockist?
Our website has a comprehensive facility to locate your nearest stockist in the UK, USA or Ireland.  Please click here to go to the stockist page.  If you have any difficulty using this facility telephone our Literature Hotline free on 0800 4TREND (0800 487363).

Customer Service     Back To Top
Our customer service team are on hand to provide you with after sales service, spare part requirements and warranty issues.  Please contact them directly with your query.

Telephone number 00 44 1923 212497
Fax number 00 44 1923 238657
Email customerservices@trendm.co.uk
 

Warranty     Back To Top
If your product becomes defective due to faulty materials or workmanship within 12 months of purchase, we guarantee to replace all defective parts free of charge, or at our discretion, replace the unit free of charge provided that:-

• Proof of date of purchase is provided.
• The product has not been misused, abused or improperly maintained and has been used in accordance with the instructions.
• No unauthorised repair or modification has been made to the product.
• Service and/or repair of power tools and machinery is carried out by an authorised Trend Service Agent.
• The product was not stolen or is a counterfeit copy.

Please note:-

• This guarantee is personal to the original purchaser and Is not transferable.
• The guarantee is in addition to and does not affect contractual rights as a professional user or your statutory rights as a private non-professional user.
• Customers must ensure that products are suitable for the purposes intended before use.
• Trend cannot be held liable for any products or unauthorised service of any product.  We also cannot be held liable for material rendered unusable or any form of consequential loss.
   

Returns Policy     Back To Top
If you have purchased your product from a Trend stockist, please contact them with your request.  If you have purchased your product from our online ordering facility, please contact our customer services department.

For web-order customers wishing to return a product due to incorrectly purchased item, warranty claim or complaint, contact must be made directly with our customer services department giving full details of the nature of the problem.  Our customer services department will issue you with a unique reference number to be used on all correspondence relating to that particular return.  The customer must use this reference number and supply the original despatch note number when returning the goods.  Any product returned before authorisation (ie without the reference number) may not be accepted.

The complaint will be investigated to ensure validity of return and if accepted will be corrected or replaced accordingly.  If the return is found to be as a result of customer abuse, the item in question will be returned to the customer.  Please refer to warranty section above.

All returns relating to incorrectly purchased items are subject to a 10% handling fee that will be deducted from the refund and carriage costs will be the responsibility of the sender.

Telephone number 00 44 1923 212497
Fax number 00 44 1923 238657
Email customerservices@trendm.co.uk

 

Power Tool Servicing     Back To Top
We have a number of stockists situated in the UK that provide a repair service for Trend powertools.  To locate your nearest Trend Service Agent, please look under the stockist search engine selecting the code TSA. 

If the tool is within warranty and has not been abused, the TSA will submit a claim form of the completed repair and/or service to Trend with no costs to you the customer.

If the repair and/or service are out of warranty, the TSA will charge you the customer accordingly.  They will advise you of the cost involved prior to proceeding with the repair and/or service.  The cost of carriage (to and from the Trend Distributor or Service Agent) shall be borne by the customer.

Please visit our Stockist page to enable the location of your nearest TSA outlet.



Special Cutters     Back To Top

Router cutters can be made to customer´s specific requirements.  In order to do this, the customer must provide exact dimensions or a wood profile, shank size, material grade (e.g. TCT or PCD), flute form, number of tips, rotation and material to be cut.

Upon receipt of the details, a full and comprehensive quotation will be submitted in writing to for authorisation to proceed with manufacture.  Please contact Trend Technical Support for further information.



Resharpening     Back To Top
Diamond Sharpening Stones are a very effective way to hone and maintain the condition of your tooling, both tungsten carbide and HSS.  It is also recommended that you clean the tool after each application.  You should always use Lapping Fluid with your stone as this acts as a lubricant for your tool as well as a preventative measure against damage to your stone.  All faces of the tool should be honed an equal number of times.  Please ensure that both the tooling and sharpening stone are thoroughly dried before storing away.
 
Occasionally it may be necessary to have your tool professionally sharpened as the edges will be beyond effective repair by further honing.  This service is offered to our customers directly or through one of our stockists.  For further information please email our technical team, alternatively telephone 01923 224681 for assistance.


COSHH Safety Sheets

Material Safety Data Sheets (MDS) are available as downloads.  Please click here.