Group

Help using Our Website

This index is arranged into the following sections. Click sections and questions that match your query.

 



Registration and signing in to my account 

Why do I need to register with Trend?
You need to register an account with Trend to be able to purchase online.  Your details are required to remain in our system in order to complete your purchase.

Which of the registration options should I use on the Log In/Register page?
If you have already created your Trend account then you would simply select the log in option and verify your email and password.  If you are entering the Trend website for the first time, you would need to register your account and therefore you would select the Register option and following through the procedure.



My email address/password is not being recognised by the Sign In page, even though I have bought from Trend before - why is this?
Your email and password is case sensitive, be sure to log in using correct case and characters.  



How do I sign in to my account?   
Simply Log in and enter your email address and password.



I tried to Sign In but I receive a ´password provided was incorrect´ error message, why?
It could be that you are not using case sensitive characters or you have forgotten your password and therefore entered incorrectly.



I´ve forgotten my password, what do I do next?
Click on the forgotten your password option.  An email will be sent to you asking you to create a new password.  Once received Log in and try again using the correct details.



How do I know if I´m signed in to my account?
Once you have signed in, you see a message at the top Welcome back Mr Customer followed by options such as view your account, see your basket, log out, etc.


Ordering    

Can I have my order delivered to an address that is different to my billing address?
When placing your order, you will have the option to change the delivery address by order.  Each time you enter a new delivery address, the details will be stored in your own address book.



I need to delete an old address from my Address Book, where is this option?
When you select My Account, you will be faced with various options relative to account management.  Within this section you have the opportunity to edit your address book whereby you can amend or delete records as and when required.



I´ve been adding products to my basket, I´ve just signed into my account and extra products have now been added - where have they come from?
If on a previous visit you selected items and saved them to your basket for processing at a later, however, in the meantime you may have forgotten that you have a saved basket and therefore when selecting to products for your basket, they will add to the existing list.  You need to clear your basket to create a new one or delete the non-required items.



I´ve got to the delivery address or payment stage of checking out but I need to change my basket, can I?
When you have selected your items, prior to proceeding to payment options, you will be faced with a check your order page.  This page gives you the option to amend products by removing the incorrect item and to continue shopping.

 

Can I order products that state ´Currently Out of Stock´?
You cannot order an out-of-stock item but you can request an email alert for when the item is back in stock. The option will be visible on the product detail page near to the price information.  Alternatively, you can also add a product to your ‘Wish List’ so that you can remind yourself of products you intend to buy when you next log in .

I´m still waiting for my order, with reference EXXXXX, where is it?
By selecting ´My Account´, you can select Order Tracking from within this section.  Search for the correct reference and enter into the record.  This will give you an update as to the status of your order.



I´ve ordered the incorrect item(s), what can I do?
If you confirm an order and realise that the item is incorrect, please contact our sales team immediately who will be able to intercept the order and amend accordingly.  Should you discover upon delivery that you have ordered the incorrect item, please contact our customer services department who will authorise the return of the product.  Please refer to the returns section within our Technical Support page.


Editing my account      

How do I edit my account options?
You must select ´My Account´ before you can edit or maintain any part of your account.



Edit My Details
Account Maintenance allows you to maintain your account ensuring the most up to date information is always registered.



View Your Saved Baskets
Select view saved baskets will allow you to view previously save items whereby you can delete or add products as required.



View Previous Orders
This allows you to view orders that you have previously placed and confirmed on line.  This option could help in situations such as re-ordering of a product if unsure of part number, confirming despatch number and purchase date required by customer services should you have a problem. PLEASE NOTE: Our new website was launched at the end of Februaruy 2021. It holds information on orders of up to 3 months prior to this date. If you have placed an order in the past and it pre-dates 1st December 2020, you may not be able to find it. But don’t worry… we have records all previous orders and our customer service team will be happy to help with any information you might need about older orders. 



Edit My Address Book
When purchasing products and having them delivered to addresses other than the invoice/billing address, they are stored in your address book specific to your account.  Should you need to amend, delete or add data to the address book, this option allows you to do so.




Browsing for products    

How do I find products?
All products are listed under their own category, simply select the catelgory required.



Catalogue & DVDs menu
We have several catalogues, DVD´s and videos.  All are displayed under this menu.



Search
If you are certain of the part number to which you require more information, you are able to enter the part number directly into the search box and it will take you directly to the actual product.  Alternatively enter a suitable word or phrase.



How do I find detailed product information?
Each product has basic information with an option called ´more´.  Select this option and it will open a page specifically for that product in more detail. At the bottom of each product page you will find a series of tabs containing even more detailed information about the products, from videos, tech specs, spares, associated products and much, much more..



Placing an order 

I´ve found my products, how do I order them?
To order the product chosen, simply select add to basket. You can also select the quantity of the item that you would like to add



How do I add products to my basket?
Clicking on the add to order button, adds the product to your order. The basket Icon at the top right of the page will show the quantity of items now in your basket



How can I view the contents of my basket?
At the top of the page, you have the option to view order.  This will allow you to see all items in current basket awaiting submission.



I would like to save the contents of my basket for future ordering, can I?
By going into your account management site, you will be able to view all previously confirmed orders. Our website will remember items in your basket for your next visit

I´ve got incorrect products and/or quantities in my basket, how do I edit my basket?
At the end of each product line within your basket, you have a check box for flagging the item to be removed.  Once selection is made, refresh the order by clicking the recalculate button and you will see the incorrect item is no longer listed.



How do I continue to the Checkout and complete my order?
When you are happy with the content of your order, simply click proceed to check out and following the instructions.



Alternatively, can I place an order over the phone or buy products?
We are unable to take orders over the phone.  Please purchase online or use the stockist search and select a mail order Trend stockist.  If you are an overseas customer with no country stockist, please email Dave McCormack (mccormackc@trendm.co.uk for USA or Jan Hughes (hughesj@trendm.co.uk for everywhere else.




Special offers   

A product has two prices, one in red and another in brackets: ´was £x´, what is this based on?
Where there are two prices, it represents our standard price and a special price. 

On Promotion:
A promotional price relates to a current promotion on a particular product that will show a ´was´ price and a ´promotional´ price.




General queries  

Can I request a printed catalogue?
You can select the catalogue on line and place in your basket at usual or email a request using our catalogue required page. 



I would like to subscribe to Trend emails, how do I do this?
Under your account maintenance site, you have the option to choose whether you wish to receive Newsletter or not.  If you select this option, you will be automatically placed on our mailing database to receive information updates. If you do not have an account, simply use the Newsletter subscription box at the bottom of the main web page



How do I unsubscribe from the Trend Emails?
As before, simply de-select the Trend Enews option OR simply click Unsubscribe from your next Tred email.   

I have lost my original product manual, can you supply a replacement?
By using the download section of our website, you will be able to access all manuals, instructions, images, wiring diagrams, etc. or alternatively add them to your basket.


Gift Vouchers 

Can I buy Trend Gift Vouchers?

Gift vouchers can be purchased on line and can be found under the DVD, Books and Clothing section of our website.


Please contact us for additional information and assistance:

Trend Machinery & Cutting Tools Ltd
Odhams Trading Estate
St. Albans Road
Watford
917
WD24 7TR
GB

Tel. No. 01923 249911